Shipping policy

Last Updated: 19 June 2026

Welcome to Atmero.com. This Shipping & Delivery Policy outlines the terms and conditions regarding shipping, delivery, and order cancellation for products purchased through our website.

1. Shipping Coverage

Atmero provides FREE shipping across India. We strive to deliver every order safely, securely, and on time to all serviceable locations across the country.

2. Order Processing Time

Orders are processed only after successful payment confirmation.
Orders are generally processed within 1–2 business days.
Orders placed on Sundays or public holidays will be processed on the next working day.
During sale periods, festive seasons, or due to unforeseen circumstances, processing times may be slightly extended.

3. Estimated Delivery Time

Handling time: 1–2 business days
Transit time: 2–4 business days

Orders are generally delivered within 3–6 business days from the date of order confirmation, including processing and shipping time.

Please note that delivery timelines are estimated and may vary depending on your location, courier service availability, weather conditions, natural events, government restrictions, or other unforeseen circumstances beyond our reasonable control.

4. Shipping Charges

FREE shipping is available on all orders across India.

5. Order Tracking

Once your order has been shipped, you will receive a shipment confirmation via email, SMS, or WhatsApp (where applicable) containing your tracking details.

You can use the provided tracking information to monitor the delivery status of your order.

6. Order Cancellation Policy

Customers may cancel their order within 6 hours of placing the order.
Cancellation requests received after the 6-hour cancellation window may not be accepted, as the order may already be processed or dispatched.
Approved cancellations will be handled according to our Cancellation & Refund Policy.

7. Failed Delivery Attempts

If delivery cannot be completed due to:

Incorrect or incomplete shipping address
Customer unavailability
Refusal to accept the order

The courier partner may make additional delivery attempts as per their standard procedures. If the order is returned to Atmero due to unsuccessful delivery attempts, our support team will contact you for further assistance.

8. Damaged, Incorrect, or Missing Items

If you receive a damaged, defective, incorrect, or missing item, please contact our customer support within 48 hours of delivery.

Please provide:

Order number
Clear photos or videos of the product and packaging
A brief explanation of the issue

Our team will review your request and provide a suitable resolution as per our refund, Replacement, and Return Policy.

9. Delays Beyond Our Control

While we make every effort to deliver orders within the estimated timeline, Atmero shall not be held responsible for delays caused by circumstances beyond our reasonable control, including:

Natural disasters
Severe weather conditions
Courier or transportation disruptions
Government restrictions or regulations
Strikes or unforeseen operational issues

10. Changes to Shipping Address

Customers may request changes to the shipping address before the order has been dispatched. Once an order is shipped, address modifications may not be possible.